Refund and Returns Policy

At Cozy Layers Boutique, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a simple and hassle-free return and refund process to ensure you have a positive shopping experience.

1. Returns

  • Return Window: You have 30 days from the date of receipt to return your item(s) for a full refund or exchange.

  • Condition of Items: To be eligible for a return, items must be:

    • Unworn and unwashed
    • In their original packaging with all tags attached

  • Initiating a Return: To start a return, please contact us at returns@cozylayersboutique.com. Include your order number and the reason for your return in your email.

2. Refunds

  • Processing Time: Once we receive your returned item(s), we will inspect them and process your refund within 7 business days.

  • Refund Method: Refunds will be issued to your original payment method. Please be aware that it may take several days for the refund to appear in your account, depending on your bank or credit card provider.

  • Shipping Costs: Please note that shipping costs are non-refundable unless the item is damaged or defective upon receipt.

3. Exchanges

  • Exchange Requests: If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We will ship the exchanged item as soon as we receive the original product.

  • Product Availability: Exchange requests are subject to product availability. If the item you wish to exchange is out of stock, we will inform you and provide alternative options.

4. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Clearance Items
  • Gift Cards
  • Items marked as “Final Sale”

5. Questions?

If you have any questions or need assistance regarding your return or exchange, please don’t hesitate to reach out to us at returns@cozylayersboutique.com. Our customer support team is here to help you!

Thank you for shopping at Cozy Layers Boutique! We appreciate your trust in our brand and strive to ensure your complete satisfaction with every purchase.